zoya 99 Privacy Policy

zoya 99 is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the zoya 99 website, mobile app, and all services connected to them.

By creating an account or using our platform, you are considered to have read and agreed to the terms of this Policy. This Policy is related to our Terms and Conditions and should be read together with them.

zoya 99 reserves the right to amend this Policy from time to time. If any significant changes are made, you will be notified by email or through a notice on the platform. Continued use of the platform after such changes will be taken as your acceptance of the updated Policy.

2.1 Registration and Identity Verification Information

We collect the information you voluntarily provide when creating an account. This includes:

• Full name, date of birth, and national ID number (where required)
• Email address and mobile number
• Password (stored in encrypted form)
• Preferred language and currency (Bangladeshi Taka — ৳)

2.2 Transaction and Financial Information

We collect transaction-related information during deposits and withdrawals. zoya 99 currently accepts and processes payments via bKash, Nagad, Rocket, Upay, and bank transfer. When you transact through these payment methods, your mobile wallet number or bank account details may be stored with us, but only for the purpose of verifying transactions and processing refunds.

2.3 Usage and Technical Information

When you use our platform, certain information is collected automatically:

• IP address and device type (mobile, tablet, or computer)
• Browser type and version
• Date, time, and duration of access to the platform
• List of games played, bet amounts, and results
• Device operating system and screen resolution

This information is used to maintain platform security, identify technical issues, and improve the quality of our service.

2.4 Cookies and Tracking Technologies

zoya 99 uses cookies and similar technologies that are stored as small files in your browser. These cookies help keep your login session active, remember your preferences, and monitor platform performance. You can disable cookies from your browser settings, though doing so may limit some services.

Collected information is used only for the purposes listed below:

1. Account Management: To create, verify, and secure your account. Identity confirmation is required for login, password recovery, and session management.
2. Transaction Processing: To receive deposits, process withdrawals, and maintain transaction history. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000 — keeping these transactions secure is our responsibility.
3. Service Improvement: To analyse user experience and improve the platform's game catalogue, payment processes, and interface.
4. Security and Fraud Prevention: To detect and prevent unusual transactions, multiple accounts, or suspicious activity.
5. Communication and Support: To resolve your issues, send important notices, and provide support via live chat or email.
6. Ensuring Responsible Gaming: To monitor playing patterns and, where necessary, apply limits or provide guidance in line with our Responsible Gaming Policy.

zoya 99 does not sell your personal information or transfer it to third parties for commercial purposes. Only the minimum necessary information may be shared in the specific circumstances below:

• Payment Processors: The minimum required information is provided to bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. They operate under their own privacy policies.
• Game Providers: Anonymous gameplay statistics may be shared with game studios, but never names or contact details.
• Technology and Security Providers: Limited and necessary information is shared with technology partners engaged to operate the platform, under strict confidentiality agreements.
• Legal Obligations: We may be required to provide necessary information in response to a court order or a lawful request from a competent authority.

zoya 99 has adopted industry-standard technical and organisational measures to protect your information:

• SSL Encryption: All data transfers are secured with SSL/TLS encryption, making it virtually impossible for third parties to read or alter the data.
• Password Hashing: Your password is never stored directly — it is transformed using a strong hashing algorithm.
• Two-Factor Verification (OTP): An OTP is sent to your mobile for added security during login and important transactions.
• Access Control: Only authorised staff can access your data, and every access is logged.
• Regular Security Reviews: The platform's security framework is regularly tested and updated.

However, no method on the internet is 100% secure. We commit to the highest level of protection, but an absolute guarantee of complete security is not possible. You are advised to keep your account password private and avoid logging in on unfamiliar devices.

6.1 Retention Period

Information is retained for as long as your account remains active. Even after account closure, financial transaction records and identity verification data may be retained for a set period to meet legal and regulatory requirements.

6.2 Data Deletion Request

You may contact our support team to request deletion of your data. However, certain information may be required to be retained in cases of legal obligation or ongoing disputes. We respond to all valid requests within a reasonable time.

As a user of the zoya 99 platform, you have the following rights:

• Right to Access: If you want to know what information we hold about you, submit a request to our support team.
• Right to Correction: If your profile contains incorrect information, you may request that it be corrected.
• Right to Opt Out of Marketing: If you do not wish to receive promotional emails or messages, you can turn them off at any time from your settings.
• Right to Close Your Account: You may apply to close your account at any time. For more details, you will find contact information on our About Us page.
• Right to Set Gaming Limits: Through our responsible gaming tools, you can set your own deposit, bet, or session limits.

zoya 99 strictly prohibits all its services to anyone under the age of 21. Age is verified at the time of registration, and if an account holder is found to be under 21, the account is immediately closed and all associated data is securely deleted.

This privacy policy may be updated from time to time. If significant changes are made, we will send a notice to your registered email or display a special banner on the platform. For minor changes, only the "Last Updated" date on this page will be changed.

To learn more about our general terms, payment policy, and account rules, we recommend reading our Terms and Conditions page. The latest version of this policy will always be available on this page.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide support in both Bangla and English, 24 hours a day, 7 days a week.

• Live Chat: Contact us directly via live chat on the platform.
• Email: [email protected]

We aim to respond to all privacy-related requests within a reasonable time. For general questions, you can also visit our FAQ page.