zoya 99 Terms and Conditions

1. General Terms

These terms and conditions apply to every person who uses the zoya 99 website (https://zoya-99.cam) and all associated services. Accessing the site, creating an account, or participating in any game or betting service means you fully accept these terms.

In these terms, "member", "user", or "you" refers to the person using zoya 99's services. "Platform" refers collectively to zoya 99's website, mobile app, and all related services.

These terms are drawn up in accordance with the applicable laws and regulations of Bangladesh. In case of any ambiguity, zoya 99's interpretation shall be final. For more details about the platform and its operations, visit our About Us page.

2. Account Registration and Identity Verification

When opening an account with zoya 99, you must provide accurate and complete information. The platform reserves the right to cancel any account created with false or incomplete information at any time.

2.1 One Account Policy

Each person may operate only one account. Creating multiple accounts under the same person's name, or using the same device or bank account for multiple members of the same household, will be investigated and may result in suspension of all associated accounts.

2.2 Identity Verification (KYC)

For security purposes, zoya 99 may at any time request a copy of your national ID or passport and payment method details for identity verification. If the requested information is not provided, deposits or withdrawals may be temporarily put on hold.

• Name and date of birth must match the information provided at registration
• Mobile number and email must be active and usable
• The payment method (bKash, Nagad, Rocket, Upay, or bank) must be registered in the account holder's name
• It is the member's responsibility to keep the account password confidential and not share it with any third party

3. Age Limit and Eligibility

zoya 99's services are for persons aged 21 or above only. Creating an account on behalf of anyone under age is strictly prohibited.

A national ID or birth certificate may be requested during registration or the identity verification process to confirm age. Only persons residing in Bangladesh who are legally able to use this service may register.

4. Deposits and Withdrawals

Popular mobile banking and bank transfer methods in Bangladesh can be used for transactions on zoya 99.

4.1 Deposit Terms

• Minimum deposit amount: ৳500 (per method)
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks)
• Only payment methods registered in the account holder's name may be used
• Deposits through a third party are strictly prohibited

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000
• Withdrawal methods: bKash, Nagad, Rocket, Upay, and bank transfer
• Withdrawals are generally processed within 10–45 minutes
• Withdrawals may be held if identity verification has not been completed
• Bonus funds cannot be withdrawn until the bonus wagering requirement has been met

5. Bonuses and Promotions

It is important to read these terms carefully before using zoya 99's bonus offers. Each bonus has its own wagering requirement.

5.1 Welcome Bonus

A 100% bonus is available on the first deposit, up to ৳5,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: depositing ৳1,000 gives a ৳1,000 bonus for a balance of ৳2,000; the wagering requirement will be ৳1,000 × 20 = ৳20,000.

5.2 General Bonus Terms

• A bonus is not free money — winnings from a bonus cannot be withdrawn until the specified wagering requirement is met
• Each bonus offer may be claimed only once, unless otherwise stated in the offer details
• Multiple bonuses cannot be active at the same time — the next bonus may only be claimed after the wagering on the current one is complete
• It is the member's responsibility to read the specific terms of each promotion before claiming a bonus
• If promotion abuse is found, the bonus may be cancelled and the account suspended

6. Gaming Rules

zoya 99 offers slots, live casino, sports betting, fishing games, and various other types of games. Each game has its own rules and is governed by the terms and conditions of the relevant game provider.

6.1 Betting Limits

Minimum and maximum bet amounts are set for each game and betting section. All bets must be placed within those limits.

6.2 Technical Errors

If a software error or disconnection affects the outcome of a game, zoya 99 reserves the right to cancel that round or refund the bet. Claims for winnings resulting from a technical error will not be accepted.

6.3 Sports Betting

For sports betting, bets are settled only after the event result is confirmed. If a match is cancelled or an official ruling changes, the bet may be resettled accordingly.

7. Prohibited Activities

The activities listed below are strictly prohibited on the zoya 99 platform. Violating these prohibitions may result in account closure and forfeiture of deposits.

• Creating multiple accounts to take advantage of the bonus system
• Using programs, bots, or automated software in any game
• Selling or transferring an account or funds to a third party
• Intentionally exploiting technical vulnerabilities or errors in the platform
• Threatening, harassing, or behaving offensively toward other members or staff
• Using the platform for money laundering or processing illegal funds
• Participating in match fixing or any other fraudulent betting activity

8. Account Suspension and Closure

zoya 99 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances.

• Violation of any clause of these terms and conditions
• Providing false or misleading information
• Evidence of fraudulent or suspicious activity
• Failure to cooperate with identity verification

8.1 Voluntary Account Closure

A member who wishes to close their account themselves may contact the support team via 24/7 live chat or email. It is the member's responsibility to withdraw any remaining balance before closing the account.

9. Privacy and Data Protection

zoya 99 places the highest importance on the security of members' personal information. For details on how personal data is collected, stored, and used, please read our Privacy Policy.

All transactions and personal data are kept secure using SSL encryption technology. Personal information is not sold or rented to third parties.

10. Limitation of Liability

Information and services on the zoya 99 platform are provided on an "as is" basis. zoya 99 accepts no liability in the following cases.

• Losses caused by internet disconnection or third-party server issues
• Financial losses resulting from a member's own negligence or error
• Losses resulting from unauthorised third-party access to an account (where the member has disclosed their own credentials)
• Inconvenience caused by temporary service interruption during technical maintenance

However, if any direct loss results from our own error or negligence, appropriate action will be taken.

11. Changes to Terms and Notification

zoya 99 may amend these terms at any time. For significant changes, members will be notified by email or through the platform where possible.

Continuing to use the platform after any changes will be taken as consent to the new terms. Please visit this page regularly.

11.1 Severability

If any part of these terms is found to be unenforceable under applicable law, that part will be set aside and the remaining terms will continue in full effect.

12. Contact and Support

If you have any questions or need clarification about these terms, please contact our support team. Support is available in both Bengali and English, seven days a week, 24 hours a day.

• Live chat: directly from any page on the platform
• Email: [email protected]

For anything related to responsible gaming, visit our Responsible Gaming section for detailed information. It explains how to set up self-exclusion and deposit limits. For answers to common questions, see our FAQ section.